Refund policy

Last Updated: November 4, 2026

Thank you for shopping at Stockbozo. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before submitting a request.

1. Return Period

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must:

  • Be unused and in substantially the same condition as received

  • Include the original packaging and accessories, where applicable

  • Include proof of purchase or the order number

Return requests submitted more than 30 days after delivery may not be accepted.

2. How to Request a Return

Before returning any product, please contact our customer service team at:

Email: [email protected]

Please include:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos or videos if the item arrived damaged, defective, or incorrect

Please do not send products back without first contacting us and receiving return instructions.

Our registered business address is not automatically the return address. The appropriate return instructions will be provided after your request has been reviewed.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide clear photos or other relevant information showing the issue.

After reviewing the request, we may offer an appropriate solution, which may include:

  • A replacement

  • A refund

  • Other reasonable resolution depending on the circumstances

If the issue is confirmed to be caused by our fulfillment process, customers will not be required to pay return shipping costs associated with the approved return.

4. Change-of-Mind Returns

If you wish to return an eligible item because you changed your mind, ordered the wrong item, or no longer need the product, you may request a return within the 30-day return period.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are generally the customer's responsibility.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

5. Non-Returnable Items

Certain items may not be eligible for return where:

  • The product has been used, damaged, altered, or modified after delivery

  • Parts, accessories, or original packaging are missing

  • The item cannot be resold for hygiene or safety reasons after being opened

  • The product was returned without authorization

  • The return request was submitted outside the applicable return period

These limitations do not affect any rights available to customers under applicable consumer protection laws.

6. Return Inspection

Once a returned product is received, we will inspect it to determine whether it meets the conditions of this policy.

If the return is approved, we will process the applicable refund.

If the return does not meet our return conditions, we may contact you for additional information before determining the appropriate resolution.

7. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Once a refund has been processed by us, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Shipping charges are not refundable unless otherwise stated in this policy or required by applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before the order enters fulfillment or is shipped.

Once an order has already been shipped, it can no longer be canceled and will need to follow the applicable return process after delivery.

9. Exchanges

We do not guarantee direct exchanges for all products.

If you need a different product, size, color, or option, please contact us first. Depending on availability and the circumstances, we may recommend returning the original item and placing a new order.

10. Contact Us

If you have questions regarding returns, refunds, damaged items, or cancellations, please contact us:

Store Name: Stockbozo
Website: stockbozo.com
Email: [email protected]
Legal Business Name: Sichuan Puciyun Technology Co., Ltd.
Business Address: 1F, No. 10, Cuihu East Road, Tianpeng Subdistrict, Pengzhou, Chengdu, Sichuan, China